Q. I have purchased an Item and its not working. What should I do now?
Ans: Every item comes with documentation. So, follow the documentation. If it’s beyond documentation open ticket in our ticket system we provide support.
Q. Can I use Item for commercial projects?
Ans: Yes, You can use with the personal or commercial project and you can charge your client for your work.
Q. Can I download my purchased Item unlimited times?
Ans: Yes, you can. We send immediately an email containing download link of your purchased item. But, you can download your purchased Item unlimited times as long as the item is available.
- Simply Login to your account.
- Go to My profile show “Your Purchase History”
- Click to “View Details and Downloads”
- Find your purchase Products with download link
Q. Can I redistribute Template/Item with my Application?
Ans: You can use and distribute it with only one project. For multiple and unlimited projects you have to purchase multiple licenses of the item.
Q. Can I use a single Item for unlimited projects?
Ans: No. You can use it with only one project. For multiple and unlimited projects you have to purchase multiple licenses of the item.
Q. Can I purchase Items without registering?
Ans: No. Registration is must be required to purchase items. The big reason is to identify and provide support and updates. Also, you can download your purchased items anytime after login to Sphere Theme.
Q. Is Item comes with Documentation or Quickstart guide?
Ans: Yes, every item comes with documentation to get you started.
Q. Can I request for refund?
Ans: Generally, we don’t issue a refund for silly reasons. But, if Item is not working as shown in the demo and the author is not able to fix your issue. We may contact the author and take immediate action.
Q. Is my data safe in your site?
Ans: We are promised to our customers that we are never going to share their information with anyone, no worries.